FAQs

Our ateliers are thoughtfully located to bring bespoke craftsmanship closer to you:

📍 Bacolor, Pampanga – The heart of our workshop, where every piece is handcrafted with passion and precision.

📍 Bacnotan, La Union – A serene space where creativity meets coastal charm.

📍 The Podium Mall, Mandaluyong – A curated showroom in the city for personalized consultations and design inspiration.

Visit us and experience the artistry behind every Genteelhome piece. For inquiries, contact us at clientrelations@genteelhome.co or +63917-145-8587

For collaboration inquiries, we'd love to hear from you!

📩 Email us at:

curatedspaces@genteelhome.co

Let's create something extraordinary together.

Yes, we do! Genteelhome proudly offers international shipping to bring our bespoke furniture pieces to homes around the world. Each order is carefully packed and handled to ensure your piece arrives in perfect condition.

Shipping rates and delivery times vary depending on your location. For a personalized shipping quote and more details, please contact us at curatedspaces@genteelhome.co.

Experience the elegance of Genteelhome, wherever you are. ✨

We understand that plans can change. If you wish to cancel your order, please review our cancellation guidelines below:

Custom & Bespoke Orders: Due to the handcrafted nature of our bespoke pieces, custom orders are non-cancellable and non-refundable once production has begun.

How to Cancel: To request a cancellation, please contact our customer support team at clientexperience@genteelhome.co with your order details.

We sincerely apologize for any mix-up with your order. If you received the wrong product, we’ll make it right!

Here’s what to do:

Contact Us – Reach out to our support team at clientrelations@genteelhome.co within 48 hours of receiving your order.

Provide Details – Share your order number, photos of the item received, and a brief description of the issue.

Return & Replacement – Once verified, we’ll arrange for the correct product to be sent to you. We’ll also provide instructions for returning the incorrect item at no additional cost.

Your satisfaction is our priority, and we appreciate your patience as we resolve this for you! 💛

Yes! If you receive a faulty or defective item, we’re happy to offer an exchange, subject to assessment.

Here’s how to proceed:

– Contact us at clientrelations@genteelhome.co within 7 days of receiving your order.

– Share your order number, clear photos of the defect, and a brief description of the issue for evaluation.

– Not all items may be eligible for replacement. Exchanges apply to:

1) Items with manufacturing defects.

2) Items damaged during shipping (must be reported upon receipt).

3) Incorrect items received.

Exchanges do not cover damage from misuse, wear and tear, or unauthorized modifications.

– Once verified, we’ll arrange for a replacement. If the item is out of stock, you may choose a refund or store credit.

We are committed to delivering quality craftsmanship and ensuring customer satisfaction.

We want you to love your purchase! If you need to return an item, please follow these steps:

1️⃣ Check Eligibility – Returns are accepted for items that:

1) Are unused, in original condition, and with complete packaging.

2) Were received damaged or defective (must be reported within 7 days).

3) Are incorrect or mismatched from your order.

Custom-made or final-sale items are non-returnable.

2️⃣ Request a Return – Email us at clientrelations@genteelhome.co with:

1) Your order number.

2) Photos of the item.

3) Reason for return.

3️⃣ Return Approval – Once reviewed, we’ll confirm if your return is approved and provide instructions on where to send the item.

4️⃣ Shipping the Item – Securely pack the item and ship it to the provided address. Return shipping costs may apply unless the return is due to a defect or incorrect item.

5️⃣ Exchange – After inspection, we’ll process your store credit, or replacement.

For any concerns, feel free to reach out—we’re happy to assist!